Customer participation is at the heart of effective, sustainable energy efficiency and demand response programs. Methodical evaluation helps ensure that a program is on track – meeting participation and savings targets and identifying where improvements can be made to better meet those targets and respond to changing market conditions. AEG conducts the research and collects the data to help utilities and governments better understand their target markets and to generate actionable plans that can improve customer satisfaction and encourage program participation. 

Tracking is a critical piece of demand-side management (DSM) programs that can be difficult to get right, and is sometimes completely overlooked when designing the program. 

AEG offers a number of solutions for its clients. AEG can assist in the development of functional requirements for tracking, participate as the owner’s representative as the application is being developed and ensure that the system was delivered according to the specifications of its clients. AEG also offers a hosted tracking system, VisionDSM^TM.  VisionDSM provides our clients with a proven framework (we have processed over 100,000 applications for total rebates in excess of $35 million) to manage the entire DSM program life-cycle from developing program requirements, specifying operating rules, processing applications, supporting the rebate processing and payment processes and delivering reports for program managers and regulators.